Refund Policy

1. Returns Eligibility

We accept returns within 30 days of delivery. To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be returned in their original packaging

• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items

• Gift cards

• Digital products or downloadable content

• Personalized or custom-made items

3. How to Initiate a Return

To start a return, please:

b. Include your order number and reason for the return

c. We will then provide return instructions if the item qualifies

Returns sent without prior approval may not be accepted.

4. Refunds

Once we receive and inspect your return:

• We will notify you of approval or rejection

• Approved refunds are issued to the original payment method

• Refunds are processed within 5-10 business days

Original shipping costs are non-refundable

5. Return shipping costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.

6. Damaged or Defective Items

If your item is damaged or defective:

• Contact us within 7 days of delivery

• Include photos of the issue and packaging

We will offer a replacement, refund, or store credit at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund:

a. Check your bank or credit card account

b. Contact your payment provider

c. If still resolved, email us at gabrielleoz@4ozplanning.com